Travel & Tourism Digital Training

Acquire essential knowledge and skills to work in the travel and tourism industry and become an effective travel professional. Provide advice on flight, accommodation and tour products, and how to ensure travelers fulfill necessary travel requirements.

Improve your management skills in accounting, negotiation, marketing, and product development with this flexible distance learning course from IATA.

Study popular tourism destinations and improve your sales skills to successfully advise your clients on the best travel options. Learn how to customize and construct complex travel itineraries, gain the skills to process ticket exchanges and reissues, and understand how industry regulations affect your travel operations.

Are you interested in working for large travel agencies, tour management or tour production companies? Or do you want to advance your career as a tour planner or a tour manager? IATA’s Tour Production diploma will focus on specific skills in tour production, such as, advising your clients on the best tour options, creating customized tour packages, and advising on modes of transportation, accommodation and tours.

Are you interested in working for large travel agencies, at airline reservation centers, as a ticketing agent or managing customer accounts? Or do you want to advance your career in these travel functions? IATA’s Travel Operations diploma will help you sharpen specific skills in the area of travel operations, such as, interpreting fares, providing best fare quotes to customers, advising on travel formalities, and using a Global Distribution System.

Do you want to have a career in the event planning industry? Are you looking to advance your career as an event coordinator, event manager or in event sales and marketing? IATA’s MICE (Meetings, Incentives, Conferences, Events) and Sales diploma provides an overview of the travel industry and helps you sharpen specific skills in event planning for MICE.

Gain a deeper understanding of BSP processes and features, the Passenger Agency Program, program enhancements supporting BSP operations and BSPlink functionality

IATA’s BSP and BSPlink Workshop for Travel Agents workshop is designed for travel agents to learn more about local IATA Billing and Settlement Procedures (BSP) and Governance, and BSPlink functionalities.

Este workshop foi desenvolvido para que os agentes de viagem possam aprender mais sobre os procedimentos relacionados ao BSP (Processo de Faturamento e Liquidação) e Governanças locais da IATA, além das funcionalidades do BSPlink.

Assess environmental, social and economic impacts of your products and services and clarify customers’ questions about sustainability